Common setup issues
- Mailbox IMAP or SMTP connection fails.
- Shopify connection needs to be reauthorized.
- AI setup or store policies need adjustment.
MailAI support
Need help connecting a mailbox, syncing Shopify orders, generating drafts, sending replies, or managing your account? Send us a note and include the email address on your MailAI account.
Email supportBefore contacting us
- Confirm your phone has internet access.
- Pull to refresh the inbox once.
- If sending fails, check your connected mailbox password or app password.
Security and privacy
To delete your account, use the account-deletion page: you can do it yourself, even if you cannot sign in. If you can no longer use your account’s mailbox, email mailaisupport@gmail.com with the subject “Account deletion request”.
For password resets, privacy questions, or security concerns, email support and include "Security" in the subject line.
Response time
We aim to respond to support requests within two business days. Critical login or sending issues are prioritized.