Terms of Service

MailAI · Last updated October 14, 2026

These Terms of Service ("Terms") are a binding agreement between you and Brian Lampert, a sole proprietor located in Henderson, Nevada, United States ("MailAI", "we", "us", "our") and govern your access to and use of the MailAI application, websites, and related services (the "Services"). By creating an account, clicking "I agree", or using the Services, you accept these Terms. If you do not agree, do not use the Services.

1. Eligibility and authority

You must be at least 13 years old (or the minimum age required in your jurisdiction) and able to form a binding contract. The Services are intended for business use. If you use the Services on behalf of a company or other entity, you represent that you are authorized to bind that entity to these Terms, and "you" refers to that entity.

2. Definitions

"Merchant" / "you"

The business or person that holds a MailAI account.

"End Customer"

A person who contacts the Merchant and whose information may appear in connected mail or Shopify records.

"Customer Data"

Content and data you connect or that flows through the Services, including email content and Shopify order/customer records.

"Subscription"

A paid plan giving access to specified features and usage limits.

3. The Services

MailAI is an AI-assisted customer-support email tool for Shopify merchants. It connects to a mailbox and a Shopify store you authorize, and helps you read, organize, draft, and send replies, including AI-generated drafts, summaries, and order-context features. We may add, change, or remove features over time.

4. Accounts and security

• You are responsible for the accuracy of your registration information and for all activity under your account.
• Keep your credentials confidential; do not share your account.
• Notify us promptly at the contact below if you suspect unauthorized access.
• You may only connect mailboxes and Shopify stores you own or are expressly authorized to manage.

5. Subscriptions, fees, and billing

• Plans. The Services may be offered in free and paid tiers with stated feature and usage limits. Limits (including AI usage caps) may be enforced and adjusted.
• Billing through app stores. Paid Subscriptions purchased through the Apple App Store or Google Play are billed by, and subject to the terms of, those platforms. Refunds for app-store purchases are handled by Apple or Google under their policies, not by us.
• Auto-renewal. Subscriptions renew automatically for the same period unless cancelled before the renewal date. Manage or cancel renewals in your app-store account settings; cancellation takes effect at the end of the current period.
• Free trials. If offered, a trial converts to a paid Subscription unless cancelled before the trial ends.
• Price changes. We may change fees prospectively; changes apply to the next renewal after notice.
• Taxes. Fees are exclusive of taxes, which are your responsibility except for taxes on our net income.

6. Acceptable use

You agree not to, and not to permit anyone to:

• Send spam or unsolicited marketing, or otherwise violate anti-spam or e-privacy laws (including the US CAN-SPAM Act, Canada's CASL, and the EU ePrivacy/GDPR consent rules).
• Use the Services to harass, defraud, infringe, or harm anyone, or to transmit unlawful, deceptive, or malicious content.
• Connect accounts or stores you do not own or lack authority to manage.
• Reverse engineer, decompile, scrape, resell, or build a competing product from the Services, except to the extent this restriction is prohibited by law.
• Circumvent security, rate-limiting, usage caps, or access controls, or probe or disrupt the Services.
• Use the Services to develop, train, or improve a competing machine- learning model.

7. Customer Data and your responsibilities as Merchant

• As between you and us, you own your Customer Data. You grant us a worldwide, non-exclusive license to host, process, and transmit Customer Data solely to provide and secure the Services and as described in our Privacy Policy.
• For your End Customers' personal data, you are the data controller and we act as your processor (see the Privacy Policy). You are responsible for having a lawful basis to process that data, for providing your own privacy notice to your customers, and for the content of every message you send through the Services.
• You will not upload data you are not authorized to process, including special-category/sensitive data you lack a lawful basis to handle.
• You are responsible for compliance with Shopify's and your email provider's terms when connecting and using those integrations.

8. AI features and your review obligation

The Services use third-party AI (Anthropic's Claude) to generate drafts, summaries, rewrites, and classifications. AI output may be inaccurate, incomplete, biased, or unsuitable. You are solely responsible for reviewing and approving any content before it is sent, and for the consequences of messages you send. As between you and us, you own the drafts generated for you; you are responsible for ensuring your use of them is lawful and appropriate.

9. Intellectual property

• We and our licensors own the Services, software, and all related intellectual property. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Services per these Terms.
• We retain no ownership of your Customer Data.
• If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

10. Third-party services

The Services interoperate with third parties, including your email provider (Google, Microsoft, or an IMAP/SMTP host), Shopify, Anthropic, and the Apple App Store / Google Play. Your use of those services is governed by their own terms, and we are not responsible for their acts, omissions, availability, or changes. We may suspend features if a third party changes or restricts access.

11. Suspension and termination

• You may stop using the Services at any time and delete your account from the app (Settings → "Delete Account").
• We may suspend or terminate your access, with or without notice, for violation of these Terms, non-payment, suspected fraud or abuse, security risk, or as required by law.
• On termination, your right to use the Services ends. We delete account data as described in the Privacy Policy; export any data you wish to keep beforehand. Sections that by their nature should survive (including 7–9 and 12–16) survive termination.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE OR SUITABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME MAY NOT APPLY TO YOU.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (E.G., FRAUD OR WILLFUL MISCONDUCT).

14. Indemnification

You will defend, indemnify, and hold harmless MailAI and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from (a) your Customer Data or the messages you send, (b) your violation of these Terms or applicable law (including data-protection and anti-spam law), or (c) a dispute between you and an End Customer or third party.

15. Changes to the Services and these Terms

We may modify the Services or these Terms. For material changes to the Terms we will update the "Last updated" date and provide notice in-app or by email before they take effect. Your continued use after the effective date constitutes acceptance. If you do not agree, stop using the Services.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of Nevada, United States, without regard to conflict-of-laws rules. Subject to any mandatory consumer protections in your jurisdiction, the state courts located in Clark County, Nevada and the U.S. District Court for the District of Nevada will have exclusive jurisdiction, and you consent to that venue. These Terms do not include a binding-arbitration clause or a class-action waiver; nothing in this section limits any non-waivable consumer rights you hold in your place of residence.

17. Apple App Store and Google Play

If you obtained the app through the Apple App Store, you acknowledge that:

• These Terms are between you and us only, not Apple, and Apple is not responsible for the app or its content.
• Apple has no obligation to provide maintenance or support for the app; any support is provided by us.
• Apple is not responsible for any product warranties or for addressing any claims relating to the app (including product-liability, legal/regulatory, or intellectual-property claims), to the extent required by Apple.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
• You comply with applicable third-party and export rules and represent you are not in a restricted territory or on a prohibited-party list.

If you obtained the app through Google Play, your use is also subject to the Google Play Terms of Service.

18. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Services.
• Severability. If any provision is unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Notices. We may provide notices in-app or to your account email.
• Relationship. The parties are independent contractors; these Terms create no agency, partnership, or joint venture.

19. Contact

Questions about these Terms: contact Brian Lampert (MailAI) at mailaisupport@gmail.com.